Terms of service
Last modified: 1st January 2026
About Us
Luna Panther is a UK-based sole trader operating from Norwich, United Kingdom.
Contact: hello@lunapanther.co.uk
Products
Due to the natural characteristics of crystals and minerals:
Each piece is unique
Variations in colour, size and formation are normal
Images are representative unless stated as one-of-a-kind
Orders
All orders are subject to availability.
We reserve the right to cancel or refuse any order and issue a full refund.
Pricing
All prices are displayed in GBP (£).
We reserve the right to correct pricing errors.
Meinl products — no discretionary change-of-mind returns
We do not accept discretionary change-of-mind returns, exchanges or credit requests for any Meinl product, including products made of or containing glass or crystal. Meinl products are excluded from our additional 30-day returns policy. Once any applicable statutory cancellation period has ended, we will not accept a return simply because you have changed your mind, ordered the wrong item or no longer want the product.
For Meinl glass and crystal products, this firm discretionary policy reflects our concerns about breakage and hidden damage, including microfractures, during repacking and return transport.
Your statutory cancellation rights still apply. For eligible online consumer orders, including goods dispatched directly by a manufacturer or supplier, you may cancel without giving a reason by notifying us within 14 days after the day you receive the goods. You then have a further 14 days to send them back. Email hello@lunapanther.co.uk to cancel. The exclusion above does not remove these rights.
This exclusion applies only to orders placed after publication of these terms. Any more generous return terms agreed at purchase remain in place.
Damaged or faulty goods: reporting and photographs
If an item arrives damaged, is faulty, is not as described or is unfit for purpose, contact hello@lunapanther.co.uk promptly with your order number and a description of the problem. Where safe and reasonably possible, take and submit clear photographs of the whole item, the damage, the internal packaging, the outer carton and the delivery label. Keep the item and packaging safely while we assess your report, where practical.
If photographs are unavailable or cannot show the fault, tell us so that we can consider other reasonable evidence or arrange an inspection. Missing photographs do not automatically invalidate a claim, and our reporting request does not create an extra deadline for exercising your statutory rights.
We will provide the remedy required by law, including a refund where you are legally entitled to one, and arrange collection or cover reasonable return costs where required. Please contact us for safe packing and return arrangements.
See our Returns & Refund Policy for cancellation, return-postage and refund details.
Limitation of Liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if it was an obvious consequence or if you and we knew it might happen when the contract was made.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded or limited. This includes your rights relating to satisfactory quality, fitness for purpose, description, delivery and risk in transit.
Metaphysical Disclaimer
Descriptions relating to spiritual or traditional properties are provided for informational purposes only.
Products are not intended to diagnose, treat, cure or prevent any medical condition.
Governing Law
These terms are governed by the laws of England and Wales.