Shipping Policy

Last modified: 1st January 2026

Processing Time

All orders are processed within 1 working day (Monday–Friday, excluding UK public holidays).
Orders placed after 2pm may be processed the following working day.

You will receive a confirmation email once your order has been dispatched.

UK Delivery

We ship within the United Kingdom using:

  • Royal Mail

  • Evri

Estimated delivery time: 1–3 working days from dispatch.

Delivery times are estimates and may vary during peak periods.

International Shipping

International shipping is available by request only.

Please contact:
📧 hello@lunapanther.co.uk

Shipping costs and delivery times will be confirmed before payment.

Lost or Delayed Parcels

If your parcel has not arrived within the expected timeframe, please contact:
📧 hello@lunapanther.co.uk

We will investigate with the courier and resolve the issue as quickly as possible.

Damaged or faulty goods: reporting and photographs

If an item arrives damaged, is faulty, is not as described or is unfit for purpose, contact hello@lunapanther.co.uk promptly with your order number and a description of the problem. Where safe and reasonably possible, take and submit clear photographs of the whole item, the damage, the internal packaging, the outer carton and the delivery label. Keep the item and packaging safely while we assess your report, where practical.

If photographs are unavailable or cannot show the fault, tell us so that we can consider other reasonable evidence or arrange an inspection. Missing photographs do not automatically invalidate a claim, and our reporting request does not create an extra deadline for exercising your statutory rights.

We will provide the remedy required by law, including a refund where you are legally entitled to one, and arrange collection or cover reasonable return costs where required. Please contact us for safe packing and return arrangements.

Meinl returns

We do not accept discretionary change-of-mind returns, exchanges or credit requests for Meinl products, including glass and crystal products. For glass and crystal products, this reflects our concerns about breakage and hidden damage, including microfractures, during repacking and return transport.

Eligible online consumers retain their statutory right to notify us of cancellation within 14 days after the day they receive the goods and then have 14 days to send them back. Rights for damaged, faulty, misdescribed or unfit-for-purpose goods are also unaffected. Any more generous return terms agreed at purchase remain in place. See our Returns & Refund Policy for the full terms.