Shipping Policy
Last updated: [19.02.2025]
Processing Time
All orders are processed within 1 working day (Monday–Friday, excluding UK public holidays).
Orders placed after 2pm may be processed the following working day.
You will receive a confirmation email once your order has been dispatched.
UK Delivery
We ship within the United Kingdom using:
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Royal Mail
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Evri
Estimated delivery time: 1–3 working days from dispatch.
Delivery times are estimates and may vary during peak periods.
International Shipping
International shipping is available by request only.
Please contact:
📧 hello@lunarpanther.co.uk
Shipping costs and delivery times will be confirmed before payment.
Lost or Delayed Parcels
If your parcel has not arrived within the expected timeframe, please contact:
📧 logistics@lunarpanther.co.uk
We will investigate with the courier and resolve the issue as quickly as possible.
Damaged Items
If your order arrives damaged:
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Email logistics@lunarpanther.co.uk within 48 hours
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Include your order number
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Attach photographs of the item and packaging
We will review and resolve in line with UK consumer law.